In the collections process, collectors often have to navigate multiple systems and data sources when trying to propose the right outcome for the customer. This limits their ability to get a complete view of the customer's circumstances and make the interaction as painless as possible. PowerCurve Collections provides all the information a collector needs – the majority accessible via a single screen – to create tailored solutions and approaches. The software's smart, machine learning approach helps to personalise each interaction, using digital channels and self-service options where appropriate. This allows organisations to maintain positive customer relationships and focus resources on the most sensitive cases.

Do you think Nikita from New York and Melissa from Memphis would buy the same kind of clothes or be attracted to the same top? It's hard to argue that they will. Yet, H&M and hundreds of other retailers choose to bring the same "new" product line and replicate the same store format, in all outlets across the country. However, if the Wall Street Journal's reports are to be believed, H&M has learned to question this practice. Instead, the retailer will use big data and artificial intelligence (AI) to radically transform how it manages stores in each location to better engage with and entice shoppers.