banking customer service
NAO lends a robotic hand in banking customer service
In Japan, humanoid robots are seen as an important part of the solution to the looming double problem of a shortage of labor and an aging society. The first challenge is for robots to be seen as a normal part of society by helping out with everyday tasks, which is why Aldebaran Robotics' diminutive NAO robot recently undertook a two week internship at the main Mitsubishi UFJ bank in central Tokyo. Gizmag called in to see how NAO was doing. NAO was created in 2006 and most recently came to our attention when helping kids learn to write in Switzerland. During the two week internship in Tokyo, NAO helped customers with questions or queries they had, in Chinese and English as well as Japanese.