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balancing ai and humanity

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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Council Post: Balancing AI And Humanity: Five CX Predictions For 2022

#artificialintelligenceJan-21-2022, 19:22:34 GMT

For most companies, 2021 was a transformational year. While customer service and support operations experienced a massive digital transformation, nothing quite replaced the need for one-to-one human conversations. Looking ahead to 2022, the customer experience (CX) world is poised for some exciting developments that balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places. Here are five of my CX predictions for 2022. Expect more consolidation around voice applications.

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