Business automation generates wealth and makes societies prosper. Machines, systems, and standardized processes have been allowing humans to get more done without using more effort. Saving time and energy while producing more goods is what has given us more comfortable and convenient lifestyles. Now, in the age of information technology, machine learning, and artificial intelligence we are only amplifying this process with better communication technologies. Historically, there have always been milestones in automation: Tasks that still require a human, and that can't yet be done by machines.

In this paper we present UbuntuWorld 1.0 LTS - a platform for developing automated technical support agents in the Ubuntu operating system. Specifically, we propose to use the Bash terminal as a simulator of the Ubuntu environment for a learning-based agent, and demonstrate the usefulness of adopting reinforcement learning (RL) techniques for basic problem solving and troubleshooting in this environment. We provide a plug-and-play interface to the simulator as a python package where different types of agents can be plugged in and evaluated, and provide pathways for integrating data from online support forums like Ask Ubuntu into an automated agent's learning process. Finally, we show that the use of this data significantly improves the agent's learning efficiency. We believe that this platform can be adopted as a real-world test bed for research on automated technical support.

In this paper, we present UbuntuWorld 1.0 LTS - a platform for developing automated technical support agents in the Ubuntu operating system. Specifically, we propose to use the Bash terminal as a simulator of the Ubuntu environment for a learning-based agent and demonstrate the usefulness of adopting reinforcement learning (RL) techniques for basic problem solving and troubleshooting in this environment. We provide a plug-and-play interface to the simulator as a python package where different types of agents can be plugged in and evaluated, and provide pathways for integrating data from online support forums like Ask Ubuntu into an automated agent’s learning process. Finally, we show that the use of this data significantly improves the agent’s learning efficiency. We believe that this platform can be adopted as a real-world test bed for research on automated technical support.