Australia Post is using machine learning to calculate the arrival time of parcels down to a two-hour window based on data from a new route planner that has just been rolled out to delivery drivers. Executive general manager for transformation and enablement John Cox on Tuesday said the new feature is currently being trialled to give customers a more accurate estimate on delivery times. "What we're trialling – and this is not out in the public yet – is what we call an estimated time of arrival," Cox told the Digital Transformation Agency's 2020 Digital Summit. "So based off when the postie scans the parcel in the morning to put in their van, we'll be able to notify the consumer that it will be delivered within that window of time." The estimate is calculated using the "single scanning platform" that all deliver drivers use to scan their parcels before their run, which also determines the "optimal" route for each delivery run.