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Germany's Daimler unveils new "Ask Mercedes" chatbot

Daily Mail - Science & tech

German luxury car maker Daimler is set to combine a range of digital customer support experiments into a single voice-activated app that is available whether users are driving their cars, sitting at home or on the go. Chief digital officer Sabine Scheunert said on Tuesday that Daimler will soon introduce a digital assistant called'Ask Mercedes' that ties together previous trial projects on platforms such as Google and Facebook. Scheunert said'Ask Mercedes' will be available in several markets and languages immediately before being rolled out globally, without providing further details. 'Ask Mercedes is a new cognitive assistant available any time to support customers in exploring all the functions of their Mercedes-Benz vehicles,'the firm said at the Lisbon Web Summit. Mercedes is one of Daimler's leading car brands.


Daimler Unveils New 'Ask Mercedes' Customer Service Chatbot

U.S. News

Customers can pose questions to the Ask Mercedes app when it is installed in the company's recent model cars, or by using a smartphone version of the app or by speaking to a Google Assistant voice-activated electronics controller when they are at home.