… model (people and skills) and how to deploy artificial intelligence (AI) and machine learning (ML) techniques to identify and remove the noise.

Over the course of the last year, I have written several articles on the topic of adopting an ITOps 4.0 framework in an effort to build out zero-latency IT operations. In my last article, I addressed concerns about disruption and the risk those disruptions pose to your current steady state or BAU. In this article, I'd like to address another concern I've been hearing from CXOs. Many of them have expressed they are not ready for this change and have asked how they can prepare for such a transformation. I would also like to discuss how to move into end-to-end, AI-enabled IT services with an operations-driven focus.

In September, San Diego robotics startup Brain Corporation will introduce artificial intelligence software that allows giant commercial floor-cleaning machines to navigate autonomously. The follow-up offering it wants to develop may be even more forward-looking: A training and certification program for janitors to operate the machines. The program, still in early stages of planning, is aimed at helping janitors maximize efficiency and establishing standards and best practices for the use of robots in janitorial work, according to Brain Corporation. The company says it is not aware any other such training program exists. There's additional incentive for Brain Corp. to offer training options.

In September, San Diego robotics startup Brain Corporation will introduce artificial intelligence software that allows giant commercial floor-cleaning machines to navigate autonomously. The follow-up offering it wants to develop may be even more forward-looking: A training and certification program for janitors to operate the machines. The program, still in early stages of planning, is aimed at helping janitors maximize efficiency and establishing standards and best practices for the use of robots in janitorial work, according to Brain Corporation. The company says it is not aware any other such training program exists. There's additional incentive for Brain Corp. to offer training options.