You surely know by now that AI and Data have many practical applications to improve your business. Becoming aware is the first step. But then, you need to get your hands dirty on it, and… IMPLEMENT it. Here's where reality comes… and so few talk about it. At Altitude Software, in addition to delivering Data-based AI to our customers, we also implement our data-based algorithms in order to improve our own efficiency.

Sunnyvale, CA and Newbury, UK (October 11, 2018): eGain (NASDAQ: EGAN), the AI-powered customer engagement platform provider, today announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. According to a survey conducted by Forrester Consulting on behalf of eGain, poor access to relevant knowledge among contact center agents is the #1 driver of bad customer service. Altitude Software, a pioneering provider of customer interaction solutions, will deliver deep, seamless integration with eGain AI and Knowledge to offer process guidance and personalized answers for agents on their omnichannel platform. "Guiding customer interactions with AI and knowledge transforms agent experience and boosts operational productivity," said Alfredo Redondo, CEO of Altitude Software. "eGain best-in-class capabilities complement our modular platform to deliver easy-to-consume innovation."