Today's IT teams are dealing with a growing mountain of data. What's more, they're finding themselves having to use a multitude of tools in order to monitor and manage that data. In situations of technical outages, this can make it incredibly difficult and time-intensive to identify and resolve underlying issues. Anyone in business knows that even just a tiny amount of down-time can have a serious and costly impact on the bottom line. And it's the IT team that bears the brunt of the burden.

Thanks to the forces of digital transformation, IT operations is undergoing some pretty significant changes. Traditional IT management techniques are becoming obsolete and an entire restructuring of our IT ecosystems is underway. In response, IT operations leaders are using artificial intelligence to help them do their work better, faster and cheaper. Gartner has coined a term for this fundamental shift. It's known as Artificial Intelligence for IT Operations, or AIOps for short.