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 ai-powered helpline


The NHS is working with Babylon to build an AI-powered helpline

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In November last year The Memo revealed Babylon's plans to move from AI-powered triage towards diagnosis and eventually to AI-powered prescriptions. "[AI-powered triage is] something that a few years ago people would have said was impossible to get a machine to do, now we're doing it with thousands of patients every single day," said CEO and founder, Dr Ali Parsa. "In two or three years, realistically I can't see how a human being can diagnose better than a machine." For the new NHS app that already seems like it might be the case, the health service claims someone can get advice from the app 12 times faster than a phone call to 111. After answering a few questions the app filters through thousands of possibilities, searching through the symptoms of every known illness, to give you advice on which over-the-counter medication might help or whether you should visit your GP.