Technology has always played a role in the recruitment process, but more recent advances in artificial intelligence (AI) and machine learning have catapulted it to the lead item in the agenda of every chief human resource officer. From talent engagement to employer branding and candidate assessment, a recent JazzHR study revealed that six in ten SMEs now employ some form of recruitment-specific software, while 25 per cent use AI in their workforce plans. In HR, AI can enhance the entire recruitment process from candidate sourcing to screening and mapping. It can support onboarding and inclusion by personalising the employee experience and engaging workers. Training and development can also benefit through the use of analytics and predictive tools.