With the strong capabilities that artificial intelligence is bringing to the table, sales is being revolutionized as an industry.

Another interesting way that this same technology can be used is for training. As AI systems learn more about what should and should not occur within a phone call, they will be able to provide personalized feedback on customer interactions. This can be effective for employees in a training class learning new skills because the AI will be able to coach them and offer insight on how to handle customer calls or emails. An AI-enabled system provides an invaluable way to consistently train and individually coach different representatives as they move forward in their career. Beyond the training room, these systems will also be able to provide personalized feedback and guidance to help existing representatives become more efficient at their processes.