The NSW government will be taking a "deliberate but cautious" approach when implementing new artificial intelligence technology in line with citizen trust around data and AI usage. NSW government chief data scientist and industry professor at UTS Dr Ian Oppermann told an Infosys and Trans-Tasman Business Circle event that trust is a "very big issue", with his work on the NSW AI assurance framework and a multitude of other government policies. "Ultimately, there are a whole lot of other elements around trust and demonstration of trustworthiness," Oppermann said. "We need to explore what happens when things go wrong. "We need to be very clear about what we will not do with data in order to help build confidence, that we're behaving appropriately and demonstrating trustworthiness.

Safer and more efficient services will be delivered for NSW residents using Artificial Intelligence (AI), with a new world-leading AI Assurance Framework to come into effect in March 2022. All agencies across the NSW Government can apply the Assurance Framework to ensure increasingly sophisticated AI systems are safe, effective and delivering on state outcomes, improving the lives of people in NSW and the resilience of communities and driving the economy. NSW Government's Chief Data Scientist Dr Ian Oppermann said the Framework would ensure Government services using AI were aligned to state outcomes, easy to access and use by customers as well as being personalised and secure. "AI creates a huge opportunity to improve Government services. We are already piloting the technology with eHealth NSW to help doctors to earlier identify sepsis in patients attending emergency departments," Dr Oppermann said.