We introduce Conversational Function-Calling Evaluation Through Turn-Level Interactions (CONFETTI), a conversational benchmark1 designed to evaluate the function-calling capabilities and response quality of large language models (LLMs). Current benchmarks lack comprehensive assessment of LLMs in complex conversational scenarios. CONFETTI addresses this gap through 109 human-simulated conversations, comprising 313 user turns and covering 86 APIs. These conversations explicitly target various conversational complexities, such as follow-ups, goal correction and switching, ambiguous and implicit goals. We perform off-policy turn-level evaluation using this benchmark targeting function-calling. Our benchmark also incorporates dialog act annotations to assess agent responses. We evaluate a series of state-of-the-art LLMs and analyze their performance with respect to the number of available APIs, conversation lengths, and chained function calling. Our results reveal that while some models are able to handle long conversations, and leverage more than 20+ APIs successfully, other models struggle with longer context or when increasing the number of APIs. We also report that the performance on chained function-calls is severely limited across the models. Overall, the top performing models on CONFETTI are Nova Pro (40.01%), Claude Sonnet v3.5 (35.46%) and Llama 3.1 405B (33.19%) followed by command-r-plus (31.18%) and Mistral-Large-2407 (30.07%).

It is popular lately to train large language models to be used as chat assistants, but in the conversation between the user and the chat assistant, there are prompts, require multi-turns between the chat assistant and the user. However, there are a number of issues with the multi-turns conversation: The response of the chat assistant is prone to errors and can't help users achieve their goals, and as the number of conversation turns increases, the probability of errors will also increase; It is difficult for chat assistant to generate responses with different processes based on actual needs for the same prompt; Chat assistant require the use of tools, but the current approach is not elegant and efficient, and the number of tool calls is limited. The main reason for these issues is that large language models don't have the thinking ability as a human, lack the reasoning ability and planning ability, and lack the ability to execute plans. To solve these issues, we propose a thinking method based on a built-in chain of thought: In the multi-turns conversation, for each user prompt, the large language model thinks based on elements such as chat history, thinking context, action calls, memory and knowledge, makes detailed reasoning and planning, and actions according to the plan. We also explored how the large language model enhances thinking ability through this thinking method: Collect training datasets according to the thinking method and fine tune the large language model through supervised learning; Train a consistency reward model and use it as a reward function to fine tune the large language model using reinforcement learning, and the reinforced large language model outputs according to this way of thinking. Our experimental results show that the reasoning ability and planning ability of the large language model are enhanced, and the issues in the multi-turns conversation are solved.