Recently, instruction-following Large Language Models (LLMs) , represented by ChatGPT, have exhibited exceptional performance in general Natural Language Processing (NLP) tasks. However, the unique characteristics of E-commerce data pose significant challenges to general LLMs. An LLM tailored specifically for E-commerce scenarios, possessing robust cross-dataset/task generalization capabilities, is a pressing necessity. To solve this issue, in this work, we proposed the first e-commerce instruction dataset EcomInstruct, with a total of 2.5 million instruction data. EcomInstruct scales up the data size and task diversity by constructing atomic tasks with E-commerce basic data types, such as product information, user reviews. Atomic tasks are defined as intermediate tasks implicitly involved in solving a final task, which we also call Chain-of-Task tasks. We developed EcomGPT with different parameter scales by training the backbone model BLOOMZ with the EcomInstruct. Benefiting from the fundamental semantic understanding capabilities acquired from the Chain-of-Task tasks, EcomGPT exhibits excellent zero-shot generalization capabilities. Extensive experiments and human evaluations demonstrate that EcomGPT outperforms ChatGPT in term of cross-dataset/task generalization on E-commerce tasks.

Large-scale text retrieval technology has been widely used in various practical business scenarios. This paper presents our systems for the TREC 2022 Deep Learning Track. We explain the hybrid text retrieval and multi-stage text ranking method adopted in our solution. The retrieval stage combined the two structures of traditional sparse retrieval and neural dense retrieval. In the ranking stage, in addition to the full interaction-based ranking model built on large pre-trained language model, we also proposes a lightweight sub-ranking module to further enhance the final text ranking performance. Evaluation results demonstrate the effectiveness of our proposed approach. Our models achieve the 1st and 4th rank on the test set of passage ranking and document ranking respectively.

Large language models (LLMs) have shown impressive ability for open-domain NLP tasks. However, LLMs are sometimes too footloose for natural language understanding (NLU) tasks which always have restricted output and input format. Their performances on NLU tasks are highly related to prompts or demonstrations and are shown to be poor at performing several representative NLU tasks, such as event extraction and entity typing. To this end, we present SeqGPT, a bilingual (i.e., English and Chinese) open-source autoregressive model specially enhanced for open-domain natural language understanding. We express all NLU tasks with two atomic tasks, which define fixed instructions to restrict the input and output format but still ``open'' for arbitrarily varied label sets. The model is first instruction-tuned with extremely fine-grained labeled data synthesized by ChatGPT and then further fine-tuned by 233 different atomic tasks from 152 datasets across various domains. The experimental results show that SeqGPT has decent classification and extraction ability, and is capable of performing language understanding tasks on unseen domains. We also conduct empirical studies on the scaling of data and model size as well as on the transfer across tasks. Our model is accessible at https://github.com/Alibaba-NLP/SeqGPT.

We present GTE, a general-purpose text embedding model trained with multi-stage contrastive learning. In line with recent advancements in unifying various NLP tasks into a single format, we train a unified text embedding model by employing contrastive learning over a diverse mixture of datasets from multiple sources. By significantly increasing the number of training data during both unsupervised pre-training and supervised fine-tuning stages, we achieve substantial performance gains over existing embedding models. Notably, even with a relatively modest parameter count of 110M, GTE$_\text{base}$ outperforms the black-box embedding API provided by OpenAI and even surpasses 10x larger text embedding models on the massive text embedding benchmark. Furthermore, without additional fine-tuning on each programming language individually, our model outperforms previous best code retrievers of similar size by treating code as text. In summary, our model achieves impressive results by effectively harnessing multi-stage contrastive learning, offering a powerful and efficient text embedding model with broad applicability across various NLP and code-related tasks.

Discovering the intended items of user queries from a massive repository of items is one of the main goals of an e-commerce search system. Relevance prediction is essential to the search system since it helps improve performance. When online serving a relevance model, the model is required to perform fast and accurate inference. Currently, the widely used models such as Bi-encoder and Cross-encoder have their limitations in accuracy or inference speed respectively. In this work, we propose a novel model called the Entity-Based Relevance Model (EBRM). We identify the entities contained in an item and decompose the QI (query-item) relevance problem into multiple QE (query-entity) relevance problems; we then aggregate their results to form the QI prediction using a soft logic formulation. The decomposition allows us to use a Cross-encoder QE relevance module for high accuracy as well as cache QE predictions for fast online inference. Utilizing soft logic makes the prediction procedure interpretable and intervenable. We also show that pretraining the QE module with auto-generated QE data from user logs can further improve the overall performance. The proposed method is evaluated on labeled data from e-commerce websites. Empirical results show that it achieves promising improvements with computation efficiency.

Consistently scaling pre-trained language models (PLMs) imposes substantial burdens on model adaptation, necessitating more efficient alternatives to conventional fine-tuning. Given the advantage of prompting in the zero-shot setting and the observed performance fluctuation among different prompts, we explore the instance-level prompt and their generalizability. By searching through the prompt space, we first validate the assumption that for every instance, there is almost always a lottery prompt that induces the correct prediction from the PLM, and such prompt can be obtained at a low cost thanks to the inherent ability of PLMs. Meanwhile, we find that some strong lottery prompts have high performance over the whole training set, and they are equipped with distinguishable linguistic features. Lastly, we attempt to generalize the searched strong lottery prompts to unseen data with prompt ensembling method without any parameter tuning. Experiments are conducted on various types of NLP classification tasks and demonstrate that the proposed method can achieve comparable results with other gradient-free and optimization-free baselines.

Data augmentation techniques have been used to alleviate the problem of scarce labeled data in various NER tasks (flat, nested, and discontinuous NER tasks). Existing augmentation techniques either manipulate the words in the original text that break the semantic coherence of the text, or exploit generative models that ignore preserving entities in the original text, which impedes the use of augmentation techniques on nested and discontinuous NER tasks. In this work, we propose a novel Entity-to-Text based data augmentation technique named EnTDA to add, delete, replace or swap entities in the entity list of the original texts, and adopt these augmented entity lists to generate semantically coherent and entity preserving texts for various NER tasks. Furthermore, we introduce a diversity beam search to increase the diversity during the text generation process. Experiments on thirteen NER datasets across three tasks (flat, nested, and discontinuous NER tasks) and two settings (full data and low resource settings) show that EnTDA could bring more performance improvements compared to the baseline augmentation techniques.

As a core task in location-based services (LBS) (e.g., navigation maps), query and point of interest (POI) matching connects users' intent with real-world geographic information. Recently, pre-trained models (PTMs) have made advancements in many natural language processing (NLP) tasks. Generic text-based PTMs do not have enough geographic knowledge for query-POI matching. To overcome this limitation, related literature attempts to employ domain-adaptive pre-training based on geo-related corpus. However, a query generally contains mentions of multiple geographic objects, such as nearby roads and regions of interest (ROIs). The geographic context (GC), i.e., these diverse geographic objects and their relationships, is therefore pivotal to retrieving the most relevant POI. Single-modal PTMs can barely make use of the important GC and therefore have limited performance. In this work, we propose a novel query-POI matching method Multi-modal Geographic language model (MGeo), which comprises a geographic encoder and a multi-modal interaction module. MGeo represents GC as a new modality and is able to fully extract multi-modal correlations for accurate query-POI matching. Besides, there is no publicly available benchmark for this topic. In order to facilitate further research, we build a new open-source large-scale benchmark Geographic TExtual Similarity (GeoTES). The POIs come from an open-source geographic information system (GIS). The queries are manually generated by annotators to prevent privacy issues. Compared with several strong baselines, the extensive experiment results and detailed ablation analyses on GeoTES demonstrate that our proposed multi-modal pre-training method can significantly improve the query-POI matching capability of generic PTMs, even when the queries' GC is not provided. Our code and dataset are publicly available at https://github.com/PhantomGrapes/MGeo.

Recently, various studies have been directed towards exploring dense passage retrieval techniques employing pre-trained language models, among which the masked auto-encoder (MAE) pre-training architecture has emerged as the most promising. The conventional MAE framework relies on leveraging the passage reconstruction of decoder to bolster the text representation ability of encoder, thereby enhancing the performance of resulting dense retrieval systems. Within the context of building the representation ability of the encoder through passage reconstruction of decoder, it is reasonable to postulate that a ``more demanding'' decoder will necessitate a corresponding increase in the encoder's ability. To this end, we propose a novel token importance aware masking strategy based on pointwise mutual information to intensify the challenge of the decoder. Importantly, our approach can be implemented in an unsupervised manner, without adding additional expenses to the pre-training phase. Our experiments verify that the proposed method is both effective and robust on large-scale supervised passage retrieval datasets and out-of-domain zero-shot retrieval benchmarks.

The MultiCoNER \RNum{2} shared task aims to tackle multilingual named entity recognition (NER) in fine-grained and noisy scenarios, and it inherits the semantic ambiguity and low-context setting of the MultiCoNER \RNum{1} task. To cope with these problems, the previous top systems in the MultiCoNER \RNum{1} either incorporate the knowledge bases or gazetteers. However, they still suffer from insufficient knowledge, limited context length, single retrieval strategy. In this paper, our team \textbf{DAMO-NLP} proposes a unified retrieval-augmented system (U-RaNER) for fine-grained multilingual NER. We perform error analysis on the previous top systems and reveal that their performance bottleneck lies in insufficient knowledge. Also, we discover that the limited context length causes the retrieval knowledge to be invisible to the model. To enhance the retrieval context, we incorporate the entity-centric Wikidata knowledge base, while utilizing the infusion approach to broaden the contextual scope of the model. Also, we explore various search strategies and refine the quality of retrieval knowledge. Our system\footnote{We will release the dataset, code, and scripts of our system at {\small \url{https://github.com/modelscope/AdaSeq/tree/master/examples/U-RaNER}}.} wins 9 out of 13 tracks in the MultiCoNER \RNum{2} shared task. Additionally, we compared our system with ChatGPT, one of the large language models which have unlocked strong capabilities on many tasks. The results show that there is still much room for improvement for ChatGPT on the extraction task.