Given the advancements in conversational artificial intelligence, the evaluation and assessment of Large Language Models (LLMs) play a crucial role in ensuring optimal performance across various conversational tasks. In this paper, we present a comprehensive study that thoroughly evaluates the capabilities and limitations of five prevalent LLMs: Llama, OPT, Falcon, Alpaca, and MPT. The study encompasses various conversational tasks, including reservation, empathetic response generation, mental health and legal counseling, persuasion, and negotiation. To conduct the evaluation, an extensive test setup is employed, utilizing multiple evaluation criteria that span from automatic to human evaluation. This includes using generic and task-specific metrics to gauge the LMs' performance accurately. From our evaluation, no single model emerges as universally optimal for all tasks. Instead, their performance varies significantly depending on the specific requirements of each task. While some models excel in certain tasks, they may demonstrate comparatively poorer performance in others. These findings emphasize the importance of considering task-specific requirements and characteristics when selecting the most suitable LM for conversational applications.

One characteristic that makes humans superior to modern artificially intelligent models is the ability to interpret images beyond what is visually apparent. Consider the following two natural language search queries - (i) "a queue of customers patiently waiting to buy ice cream" and (ii) "a queue of tourists going to see a famous Mughal architecture in India." Interpreting these queries requires one to reason with (i) Commonsense such as interpreting people as customers or tourists, actions as waiting to buy or going to see; and (ii) Fact or world knowledge associated with named visual entities, for example, whether the store in the image sells ice cream or whether the landmark in the image is a Mughal architecture located in India. Such reasoning goes beyond just visual recognition. To enable both commonsense and factual reasoning in the image search, we present a unified framework, namely Knowledge Retrieval-Augmented Multimodal Transformer (KRAMT), that treats the named visual entities in an image as a gateway to encyclopedic knowledge and leverages them along with natural language query to ground relevant knowledge. Further, KRAMT seamlessly integrates visual content and grounded knowledge to learn alignment between images and search queries. This unified framework is then used to perform image search requiring commonsense and factual reasoning. The retrieval performance of KRAMT is evaluated and compared with related approaches on a new dataset we introduce - namely COFAR. We make our code and dataset available at https://vl2g.github.io/projects/cofar

The growing quantity and complexity of data pose challenges for humans to consume information and respond in a timely manner. For businesses in domains with rapidly changing rules and regulations, failure to identify changes can be costly. In contrast to expert analysis or the development of domain-specific ontology and taxonomies, we use a task-based approach for fulfilling specific information needs within a new domain. Specifically, we propose to extract task-based information from incoming instance data. A pipeline constructed of state of the art NLP technologies, including a bi-LSTM-CRF model for entity extraction, attention-based deep Semantic Role Labeling, and an automated verb-based relationship extractor, is used to automatically extract an instance level semantic structure. Each instance is then combined with a larger, domain-specific knowledge graph to produce new and timely insights. Preliminary results, validated manually, show the methodology to be effective for extracting specific information to complete end use-cases.

Causality understanding between events is a critical natural language processing task that is helpful in many areas, including health care, business risk management and finance. On close examination, one can find a huge amount of textual content both in the form of formal documents or in content arising from social media like Twitter, dedicated to communicating and exploring various types of causality in the real world. Recognizing these "Cause-Effect" relationships between natural language events continues to remain a challenge simply because it is often expressed implicitly. Implicit causality is hard to detect through most of the techniques employed in literature and can also, at times be perceived as ambiguous or vague. Also, although well-known datasets do exist for this problem, the examples in them are limited in the range and complexity of the causal relationships they depict especially when related to implicit relationships. Most of the contemporary methods are either based on lexico-semantic pattern matching or are feature-driven supervised methods. Therefore, as expected these methods are more geared towards handling explicit causal relationships leading to limited coverage for implicit relationships and are hard to generalize. In this paper, we investigate the language model's capabilities for causal association among events expressed in natural language text using sentence context combined with event information, and by leveraging masked event context with in-domain and out-of-domain data distribution. Our proposed methods achieve the state-of-art performance in three different data distributions and can be leveraged for extraction of a causal diagram and/or building a chain of events from unstructured text.

Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a standard approach that requires one to build and train an intent model to recognize a user input. Intent models are trained in a supervised setting with a collection of textual utterance and intent label pairs. Gathering a substantial and wide coverage of training data for different intent is a bottleneck in the bot building process. Moreover, the cost of labeling a hundred to thousands of conversations with intent is a time consuming and laborious job. In this paper, we present an intent discovery framework that involves 4 primary steps: Extraction of textual utterances from a conversation using a pre-trained domain agnostic Dialog Act Classifier (Data Extraction), automatic clustering of similar user utterances (Clustering), manual annotation of clusters with an intent label (Labeling) and propagation of intent labels to the utterances from the previous step, which are not mapped to any cluster (Label Propagation); to generate intent training data from raw conversations. We have introduced a novel density-based clustering algorithm ITER-DBSCAN for unbalanced data clustering. Subject Matter Expert (Annotators with domain expertise) manually looks into the clustered user utterances and provides an intent label for discovery. We conducted user studies to validate the effectiveness of the trained intent model generated in terms of coverage of intents, accuracy and time saving concerning manual annotation. Although the system is developed for building an intent model for the conversational system, this framework can also be used for a short text clustering or as a labeling framework.