AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often focus on addressing isolated operational tasks, recent advances in Large Language Models (LLMs) and AI agents are revolutionizing AIOps by enabling end-to-end and multitask automation. This paper envisions a future where AI agents autonomously manage operational tasks throughout the entire incident lifecycle, leading to self-healing cloud systems, a paradigm we term AgentOps. Realizing this vision requires a comprehensive framework to guide the design, development, and evaluation of these agents. To this end, we present AIOPSLAB, a framework that not only deploys microservice cloud environments, injects faults, generates workloads, and exports telemetry data but also orchestrates these components and provides interfaces for interacting with and evaluating agents. We discuss the key requirements for such a holistic framework and demonstrate how AIOPSLAB can facilitate the evaluation of next-generation AIOps agents. Through evaluations of state-of-the-art LLM agents within the benchmark created by AIOPSLAB, we provide insights into their capabilities and limitations in handling complex operational tasks in cloud environments.

We introduce REFA, a family of reference-free alignment methods that optimize over multiple user preferences while enforcing fine-grained length control. Our approach integrates deviation-based weighting to emphasize high-quality responses more strongly, length normalization to prevent trivial short-response solutions, and an EOS-probability regularizer to mitigate dataset-induced brevity biases. Theoretically, we show that under the Uncertainty Reduction with Sequence Length Assertion (URSLA), naive length normalization can still incentivize length-based shortcuts. By contrast, REFA corrects these subtle incentives, guiding models toward genuinely more informative and higher-quality outputs. Empirically, REFA sets a new state-of-the-art among reference-free alignment methods, producing richer responses aligned more closely with human preferences. Compared to a base supervised fine-tuned (SFT) mistral-7b model that achieves 8.4% length-controlled win rate (LC-WR) and 6.2% win rate (WR), our best REFA configuration attains 21.62% LC-WR and 19.87% WR on the AlpacaEval v2 benchmark. This represents a substantial improvement over both the strongest multi-preference baseline, InfoNCA (16.82% LC-WR, 10.44% WR), and the strongest reference-free baseline, SimPO (20.01% LC-WR, 17.65% WR)

We introduce Simultaneous Weighted Preference Optimization (SWEPO), a novel extension of Direct Preference Optimization (DPO) designed to accommodate multiple dynamically chosen positive and negative responses for each query. SWEPO employs a weighted group contrastive loss, assigning weights to responses based on their deviation from the mean reward score. This approach effectively prioritizes responses that are significantly better or worse than the average, enhancing optimization. Our theoretical analysis demonstrates that simultaneously considering multiple preferences reduces alignment bias, resulting in more robust alignment. Additionally, we provide insights into the training dynamics of our loss function and a related function, InfoNCA. Empirical validation on the UltraFeedback dataset establishes SWEPO as state-of-the-art, with superior performance in downstream evaluations using the AlpacaEval dataset.

GUIs have long been central to human-computer interaction, providing an intuitive and visually-driven way to access and interact with digital systems. The advent of LLMs, particularly multimodal models, has ushered in a new era of GUI automation. They have demonstrated exceptional capabilities in natural language understanding, code generation, and visual processing. This has paved the way for a new generation of LLM-brained GUI agents capable of interpreting complex GUI elements and autonomously executing actions based on natural language instructions. These agents represent a paradigm shift, enabling users to perform intricate, multi-step tasks through simple conversational commands. Their applications span across web navigation, mobile app interactions, and desktop automation, offering a transformative user experience that revolutionizes how individuals interact with software. This emerging field is rapidly advancing, with significant progress in both research and industry. To provide a structured understanding of this trend, this paper presents a comprehensive survey of LLM-brained GUI agents, exploring their historical evolution, core components, and advanced techniques. We address research questions such as existing GUI agent frameworks, the collection and utilization of data for training specialized GUI agents, the development of large action models tailored for GUI tasks, and the evaluation metrics and benchmarks necessary to assess their effectiveness. Additionally, we examine emerging applications powered by these agents. Through a detailed analysis, this survey identifies key research gaps and outlines a roadmap for future advancements in the field. By consolidating foundational knowledge and state-of-the-art developments, this work aims to guide both researchers and practitioners in overcoming challenges and unlocking the full potential of LLM-brained GUI agents.

Despite recent progress achieved by code large language models (LLMs), their remarkable abilities are largely dependent on fine-tuning on the high-quality data, posing challenges for data collection and annotation. To address this, current methods often design various data flywheels to gather complex code instructions, enabling models to handle more intricate tasks. However, these approaches typically rely on off-the-shelf datasets and data augmentation from the limited pool of proprietary LLMs (e.g., Claude, GPT4, and so on), which limits the diversity of the constructed data and makes it prone to systemic biases. In this paper, we propose WarriorCoder which learns from expert battles to address these limitations. Specifically, we create an arena for current expert code LLMs, where each model challenges and responds to others' challenges, with evaluations conducted by uninvolved judge models. This competitive framework generates novel training data constructed from scratch, harnessing the strengths of all participants. Experimental results demonstrate that WarriorCoder achieves competitive performance compared to previous methods, even without relying on proprietary LLMs.

While techniques, such as quantization and acceleration algorithms, like FlashAttention, have improved efficiency of the overall inference, they address different aspects of the problem: quantization focuses on weight-activation operations, while FlashAttention improves execution but requires high-precision formats. Recent Key-value (KV) cache quantization reduces memory bandwidth but still needs floating-point dequantization for attention operation. We present TurboAttention, a comprehensive approach to enable quantized execution of attention that simultaneously addresses both memory and computational efficiency. Our solution introduces two key innovations: FlashQ, a headwise attention quantization technique that enables both compression of KV cache and quantized execution of activation-activation multiplication, and Sparsity-based Softmax Approximation (SAS), which eliminates the need for dequantization to FP32 during exponentiation operation in attention. Experimental results demonstrate that TurboAttention achieves 1.2-1.8x Large language models (LLMs) (Touvron et al., 2023; Gunasekar et al., 2023; Brown et al., 2020) have excelled The bottlenecks during LLM inference can be split into in tasks like natural language understanding (Joshi et al., three major sections: the linear projection operations (QKV 2017; Dodge et al., 2021) and generative text production projection and FFN), the memory-intensive Key/Value (KV) (Hendrycks et al., 2021; Zhong et al., 2017).

In a multi-tenant large language model (LLM) serving platform hosting diverse applications, some users may submit an excessive number of requests, causing the service to become unavailable to other users and creating unfairness. Existing fairness approaches do not account for variations in token lengths across applications and multiple LLM calls, making them unsuitable for such platforms. To address the fairness challenge, this paper analyzes millions of requests from thousands of users on MS CoPilot, a real-world multi-tenant LLM platform hosted by Microsoft. Our analysis confirms the inadequacy of existing methods and guides the development of FairServe, a system that ensures fair LLM access across diverse applications. FairServe proposes application-characteristic aware request throttling coupled with a weighted service counter based scheduling technique to curb abusive behavior and ensure fairness. Our experimental results on real-world traces demonstrate FairServe's superior performance compared to the state-of-the-art method in ensuring fairness. We are actively working on deploying our system in production, expecting to benefit millions of customers world-wide.

Video recordings of user activities, particularly desktop recordings, offer a rich source of data for understanding user behaviors and automating processes. However, despite advancements in Vision-Language Models (VLMs) and their increasing use in video analysis, extracting user actions from desktop recordings remains an underexplored area. This paper addresses this gap by proposing two novel VLM-based methods for user action extraction: the Direct Frame-Based Approach (DF), which inputs sampled frames directly into VLMs, and the Differential Frame-Based Approach (DiffF), which incorporates explicit frame differences detected via computer vision techniques. We evaluate these methods using a basic self-curated dataset and an advanced benchmark adapted from prior work. Our results show that the DF approach achieves an accuracy of 70% to 80% in identifying user actions, with the extracted action sequences being re-playable though Robotic Process Automation. We find that while VLMs show potential, incorporating explicit UI changes can degrade performance, making the DF approach more reliable. This work represents the first application of VLMs for extracting user action sequences from desktop recordings, contributing new methods, benchmarks, and insights for future research.

In-context learning (ICL) and Retrieval-Augmented Generation (RAG) have gained attention for their ability to enhance LLMs' reasoning by incorporating external knowledge but suffer from limited contextual window size, leading to insufficient information injection. To this end, we propose a novel framework, RuAG, to automatically distill large volumes of offline data into interpretable first-order logic rules, which are injected into LLMs to boost their reasoning capabilities. Our method begins by formulating the search process relying on LLMs' commonsense, where LLMs automatically define head and body predicates. Then, RuAG applies Monte Carlo Tree Search (MCTS) to address the combinational searching space and efficiently discover logic rules from data. The resulting logic rules are translated into natural language, allowing targeted knowledge injection and seamless integration into LLM prompts for LLM's downstream task reasoning. We evaluate our framework on public and private industrial tasks, including natural language processing, time-series, decision-making, and industrial tasks, demonstrating its effectiveness in enhancing LLM's capability over diverse tasks.

Reinforcement Learning from Human Feedback (RLHF) is a crucial technique for aligning language models with human preferences, playing a pivotal role in the success of conversational models like GPT-4, ChatGPT, and Llama 2. A core challenge in employing RLHF lies in training a reliable reward model (RM), which relies on high-quality labels typically provided by human experts or advanced AI system. These methods can be costly and may introduce biases that affect the language model's responses. As language models improve, human input may become less effective in further enhancing their performance. In this paper, we propose Self-Evolved Reward Learning (SER), a novel approach where the RM generates additional training data to iteratively improve itself. We conducted extensive experiments on multiple datasets such as HH-RLHF and UltraFeedback, using models like Mistral and Llama 3, and compare SER against various baselines. Our results demonstrate that even with limited human-annotated data, learning from self-feedback can robustly enhance RM performance, thereby boosting the capabilities of large language models (LLMs). Reinforcement Learning from Human Feedback (RLHF) is a well-established approach that aligns Large Language Models (LLMs) with human preference data Ouyang et al. (2022); Bai et al. (2022b). The standard approach involves learning a reward model (RM) from human preferences and the learned RM is then frozen to train LLMs via Reinforcement Learning (RL) such as Proximal Policy Optimization (PPO) Schulman et al. (2017a). Another common approach directly trains LLMs from the human preference data without learning an RM such as Direct Preference Optimiztion (DPO) Rafailov et al. (2024). Both approaches rely heavily on the size and quality of human-annotated preference data. However, the availability of such data is often limited and expensive to acquire, posing a significant bottleneck in the development and performance of RL approaches Yuan et al. (2024b). This dependency on human-annotated data hinders the scalability of strong LLMs that require vast amounts of labeled data to achieve greater performance Kaplan et al. (2020); Muennighoff et al. (2024). To mitigate the dependency, recent works leverage the AI feedback to train RMs, referred to as Reinforcement Learning from AI Feedback (RLAIF) Bai et al. (2022b); Lee et al. (2023), which reduces the reliance on human-annotated data.