This paper investigates how large language models (LLMs) can enhance recommender systems, with a specific focus on Conversational Recommender Systems that leverage user preferences and personalised candidate selections from existing ranking models. We introduce VideolandGPT, a recommender system for a Video-on-Demand (VOD) platform, Videoland, which uses ChatGPT to select from a predetermined set of contents, considering the additional context indicated by users' interactions with a chat interface. We evaluate ranking metrics, user experience, and fairness of recommendations, comparing a personalised and a non-personalised version of the system, in a between-subject user study. Our results indicate that the personalised version outperforms the non-personalised in terms of accuracy and general user satisfaction, while both versions increase the visibility of items which are not in the top of the recommendation lists. However, both versions present inconsistent behavior in terms of fairness, as the system may generate recommendations which are not available on Videoland.

In this paper we propose RecFusion, which comprise a set of diffusion models for recommendation. Unlike image data which contain spatial correlations, a user-item interaction matrix, commonly utilized in recommendation, lacks spatial relationships between users and items. We formulate diffusion on a 1D vector and propose binomial diffusion, which explicitly models binary user-item interactions with a Bernoulli process. We show that RecFusion approaches the performance of complex VAE baselines on the core recommendation setting (top-n recommendation for binary non-sequential feedback) and the most common datasets (MovieLens and Netflix). Our proposed diffusion models that are specialized for 1D and/or binary setups have implications beyond recommendation systems, such as in the medical domain with MRI and CT scans.

Multiclass multilabel classification refers to the task of attributing multiple labels to examples via predictions. Current models formulate a reduction of that multilabel setting into either multiple binary classifications or multiclass classification, allowing for the use of existing loss functions (sigmoid, cross-entropy, logistic, etc.). Empirically, these methods have been reported to achieve good performance on different metrics (F1 score, Recall, Precision, etc.). Theoretically though, the multilabel classification reductions does not accommodate for the prediction of varying numbers of labels per example and the underlying losses are distant estimates of the performance metrics. We propose a loss function, sigmoidF1. It is an approximation of the F1 score that (I) is smooth and tractable for stochastic gradient descent, (II) naturally approximates a multilabel metric, (III) estimates label propensities and label counts. More generally, we show that any confusion matrix metric can be formulated with a smooth surrogate. We evaluate the proposed loss function on different text and image datasets, and with a variety of metrics, to account for the complexity of multilabel classification evaluation. In our experiments, we embed the sigmoidF1 loss in a classification head that is attached to state-of-the-art efficient pretrained neural networks MobileNetV2 and DistilBERT. Our experiments show that sigmoidF1 outperforms other loss functions on four datasets and several metrics. These results show the effectiveness of using inference-time metrics as loss function at training time in general and their potential on non-trivial classification problems like multilabel classification.

There is an increasing demand for algorithms to explain their outcomes. So far, there is no method that explains the rankings produced by a ranking algorithm. To address this gap we propose LISTEN, a LISTwise ExplaiNer, to explain rankings produced by a ranking algorithm. To efficiently use LISTEN in production, we train a neural network to learn the underlying explanation space created by LISTEN; we call this model Q-LISTEN. We show that LISTEN produces faithful explanations and that Q-LISTEN is able to learn these explanations. Moreover, we show that LISTEN is safe to use in a real world environment: users of a news recommendation system do not behave significantly differently when they are exposed to explanations generated by LISTEN instead of manually generated explanations.