The goal of the Electric Elves project was to develop software agent technology to support human organizations. We developed a variety of applications of the Elves, including scheduling visitors, managing a research group (the Office Elves), and monitoring travel (the Travel Elves). The Travel Elves were eventually deployed at DARPA, where things did not go exactly as planned. In this article, we describe some of the things that went wrong and then present some of the lessons learned and new research that arose from our experience in building the Travel Elves.

In fact, DARPA, which funded the project, ways. Elves) (Scerri, Pynadath, and Tambe 2002; Finally, we will present some lessons Pynadath and Tambe 2003) and required learned and recent research that was motivated detailed information about the calendars by our experiences in deploying the of people using the system. Thus, we decided to deploy a new application of the Electric The Travel Elves introduced two major Elves, called the Travel Elves. This application advantages over traditional approaches to appeared to be ideal for wider deployment travel planning. First, the Travel Elves provided since it could be hosted entirely outside an interactive approach to making an organization and communication travel plans in which all of the data could be performed over wireless devices, required to make informed choices is such as cellular telephones. For example, when The mission of the Travel Elves (Ambite deciding whether to park at the airport or et al. 2002, Knoblock 2004) was to facilitate take a taxi, the system compares the cost planning a trip and to ensure that the of parking and the cost of a taxi given other resulting travel plan would execute selections, such as the airport, the specific smoothly. Initial deployment of the Travel parking lot, and the starting location Elves at DARPA went smoothly.

XML, web services, and the semantic web have opened the door for new and exciting informationintegration applications. Information sources on the web are controlled by different organizations or people, utilize different text formats, and have varying inconsistencies. Therefore, any system that integrates information from different data sources must identify common entities from these sources. Data from many data sources on the web does not contain enough information to link the records accurately using state-of-the-art record-linkage systems. However, it is possible to exploit secondary data sources on the web to improve the recordlinkage process. We present an approach to accurately and automatically match entities from various data sources by utilizing a state-of-the-art record-linkage system in conjunction with a data-integration system. The data-integration system is able to automatically determine which secondary sources need to be queried when linking records from various data sources. In turn, the record-linkage system is then able to utilize this additional information to improve the accuracy of the linkage between datasets.

The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, monitor the status of such activities, gather information relevant to the organization, keep everyone in the organization informed, and so on. Based on this vision, this article reports on ELECTRIC ELVES, a system that has been operational 24 hours a day, 7 days a week at our research institute since 1 June 2000. Tied to individual user workstations, fax machines, voice, and mobile devices such as cell phones and palm pilots, ELECTRIC ELVES has assisted us in routine tasks, such as rescheduling meetings, selecting presenters for research meetings, tracking people's locations, organizing lunch meetings, and so on. We also report the results of deploying ELECTRIC ELVES in our own research organization.

The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, monitor the status of such activities, gather information relevant to the organization, keep everyone in the organization informed, and so on. Teams of software agents can aid humans in accomplishing these tasks, facilitating the organization's coherent functioning and rapid response to crises and reducing the burden on humans. Based on this vision, this article reports on ELECTRIC ELVES, a system that has been operational 24 hours a day, 7 days a week at our research institute since 1 June 2000. Tied to individual user workstations, fax machines, voice, and mobile devices such as cell phones and palm pilots, ELECTRIC ELVES has assisted us in routine tasks, such as rescheduling meetings, selecting presenters for research meetings, tracking people's locations, organizing lunch meetings, and so on. We discuss the underlying AI technologies that led to the success of ELECTRIC ELVES, including technologies devoted to agent-human interactions, agent coordination, the accessing of multiple heterogeneous information sources, dynamic assignment of organizational tasks, and the deriving of information about organization members. We also report the results of deploying ELECTRIC ELVES in our own research organization.