In this paper, we introduce a new NLP task -- generating short factual articles with references for queries by mining supporting evidence from the Web. In this task, called WebBrain, the ultimate goal is to generate a fluent, informative, and factually-correct short article (e.g., a Wikipedia article) for a factual query unseen in Wikipedia. To enable experiments on WebBrain, we construct a large-scale dataset WebBrain-Raw by extracting English Wikipedia articles and their crawlable Wikipedia references. WebBrain-Raw is ten times larger than the previous biggest peer dataset, which can greatly benefit the research community. From WebBrain-Raw, we construct two task-specific datasets: WebBrain-R and WebBrain-G, which are used to train in-domain retriever and generator, respectively. Besides, we empirically analyze the performances of the current state-of-the-art NLP techniques on WebBrain and introduce a new framework ReGen, which enhances the generation factualness by improved evidence retrieval and task-specific pre-training for generation. Experiment results show that ReGen outperforms all baselines in both automatic and human evaluations.

Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue history for building personalized chatbots. However, these studies only use the response generation loss to train the entire model, thus it is prone to suffer from the problem of data sparsity. Besides, they overemphasize the final generated response's quality while ignoring the correlations and fusions between the user's dialogue history, leading to rough data representations and performance degradation. To tackle these problems, we propose a self-supervised learning framework MCP for capturing better representations from users' dialogue history for personalized chatbots. Specifically, we apply contrastive sampling methods to leverage the supervised signals hidden in user dialog history, and generate the pre-training samples for enhancing the model. We design three pre-training tasks based on three types of contrastive pairs from user dialogue history, namely response pairs, sequence augmentation pairs, and user pairs. We pre-train the utterance encoder and the history encoder towards the contrastive objectives and use these pre-trained encoders for generating user profiles while personalized response generation. Experimental results on two real-world datasets show a significant improvement in our proposed model MCP compared with the existing methods.

The key to personalized news recommendation is to match the user's interests with the candidate news precisely and efficiently. Most existing approaches embed user interests into a representation vector then recommend by comparing it with the candidate news vector. In such a workflow, fine-grained matching signals may be lost. Recent studies try to cover that by modeling fine-grained interactions between the candidate news and each browsed news article of the user. Despite the effectiveness improvement, these models suffer from much higher computation costs online. Consequently, it remains a tough issue to take advantage of effective interactions in an efficient way. To address this problem, we proposed an end-to-end Selective Fine-grained Interaction framework (SFI) with a learning-to-select mechanism. Instead of feeding all historical news into interaction, SFI can quickly select informative historical news w.r.t. the candidate and exclude others from following computations. We empower the selection to be both sparse and automatic, which guarantees efficiency and effectiveness respectively. Extensive experiments on the publicly available dataset MIND validates the superiority of SFI over the state-of-the-art methods: with only five historical news selected, it can significantly improve the AUC by 2.17% over the state-of-the-art interaction-based models; at the same time, it is four times faster.

Search and recommendation are the two most common approaches used by people to obtain information. They share the same goal -- satisfying the user's information need at the right time. There are already a lot of Internet platforms and Apps providing both search and recommendation services, showing us the demand and opportunity to simultaneously handle both tasks. However, most platforms consider these two tasks independently -- they tend to train separate search model and recommendation model, without exploiting the relatedness and dependency between them. In this paper, we argue that jointly modeling these two tasks will benefit both of them and finally improve overall user satisfaction. We investigate the interactions between these two tasks in the specific information content service domain. We propose first integrating the user's behaviors in search and recommendation into a heterogeneous behavior sequence, then utilizing a joint model for handling both tasks based on the unified sequence. More specifically, we design the Unified Information Search and Recommendation model (USER), which mines user interests from the integrated sequence and accomplish the two tasks in a unified way.

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several text descriptions as explicit user profiles. However, the acquisition of such explicit profiles is expensive and time-consuming, thus being impractical for large-scale real-world applications. Moreover, the restricted predefined profile neglects the language behavior of a real user and cannot be automatically updated together with the change of user interests. In this paper, we propose to learn implicit user profiles automatically from large-scale user dialogue history for building personalized chatbots. Specifically, leveraging the benefits of Transformer on language understanding, we train a personalized language model to construct a general user profile from the user's historical responses. To highlight the relevant historical responses to the input post, we further establish a key-value memory network of historical post-response pairs, and build a dynamic post-aware user profile. The dynamic profile mainly describes what and how the user has responded to similar posts in history. To explicitly utilize users' frequently used words, we design a personalized decoder to fuse two decoding strategies, including generating a word from the generic vocabulary and copying one word from the user's personalized vocabulary. Experiments on two real-world datasets show the significant improvement of our model compared with existing methods.

Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large scale dialogue dataset which contains two subsets collected from Weibo and Judical forums respectively. Different from existing datasets which only contain post-response pairs, we include anonymized user IDs as well as timestamps. This enables the development of personalized dialogue models which depend on the availability of users' historical conversations. Furthermore, the scale of Pchatbot is significantly larger than existing datasets, which might benefit the data-driven models. Our preliminary experimental study shows that a personalized chatbot model trained on Pchatbot outperforms the corresponding ad-hoc chatbot models. We also demonstrate that using larger dataset improves the quality of dialog models.

News recommendation has become a big attraction with which major Web search portals retain their users. Two effective approaches are Content-based Filtering and Collaborative Filtering, each serving a specific recommendation scenario. The Content-based Filtering approaches inspect rich contexts of the recommended items, while the Collaborative Filtering approaches predict the interests of long-tail users by collaboratively learning from interests of related users. We have observed empirically that, for the problem of news topic displaying, both the rich context of news topics and the long-tail users exist. Therefore, in this paper, we propose a Content-based Collaborative Filtering approach (CCF) to bring both Content-based Filtering and Collaborative Filtering approaches together. We found that combining the two is not an easy task, but the benefits of CCF are impressive. On one hand, CCF makes recommendations based on the rich contexts of the news. On the other hand, CCF collaboratively analyzes the scarce feedbacks from the long-tail users. We tailored this CCF approach for the news topic displaying on the Bing front page and demonstrated great gains in attracting users. In the experiments and analyses part of this paper, we discuss the performance gains and insights in news topic recommendation in Bing.