In this work, we dive deep into one of the popular knowledge-grounded dialogue benchmarks that focus on faithfulness, FaithDial. We show that a significant portion of the FaithDial data contains annotation artifacts, which may bias models towards completely ignoring the conversation history. We therefore introduce CHARP, a diagnostic test set, designed for an improved evaluation of hallucinations in conversational model. CHARP not only measures hallucination but also the compliance of the models to the conversation task. Our extensive analysis reveals that models primarily exhibit poor performance on CHARP due to their inability to effectively attend to and reason over the conversation history. Furthermore, the evaluation methods of FaithDial fail to capture these shortcomings, neglecting the conversational history. Our findings indicate that there is substantial room for contribution in both dataset creation and hallucination evaluation for knowledge-grounded dialogue, and that CHARP can serve as a tool for monitoring the progress in this particular research area. CHARP is publicly available at https://huggingface.co/datasets/huawei-noah/CHARP

Retrieval-augmented generation (RAG) grounds large language model (LLM) output by leveraging external knowledge sources to reduce factual hallucinations. However, prior works lack a comprehensive evaluation of different language families, making it challenging to evaluate LLM robustness against errors in external retrieved knowledge. To overcome this, we establish NoMIRACL, a human-annotated dataset for evaluating LLM robustness in RAG across 18 typologically diverse languages. NoMIRACL includes both a non-relevant and a relevant subset. Queries in the non-relevant subset contain passages manually judged as non-relevant or noisy, whereas queries in the relevant subset include at least a single judged relevant passage. We measure LLM robustness using two metrics: (i) hallucination rate, measuring model tendency to hallucinate an answer, when the answer is not present in passages in the non-relevant subset, and (ii) error rate, measuring model inaccuracy to recognize relevant passages in the relevant subset. We build a GPT-4 baseline which achieves a 33.2% hallucination rate on the non-relevant and a 14.9% error rate on the relevant subset on average. Our evaluation reveals that GPT-4 hallucinates frequently in high-resource languages, such as French or English. This work highlights an important avenue for future research to improve LLM robustness to learn how to better reject non-relevant information in RAG.

The ever-increasing size of language models curtails their widespread availability to the community, thereby galvanizing many companies into offering access to large language models through APIs. One particular type, suitable for dense retrieval, is a semantic embedding service that builds vector representations of input text. With a growing number of publicly available APIs, our goal in this paper is to analyze existing offerings in realistic retrieval scenarios, to assist practitioners and researchers in finding suitable services according to their needs. Specifically, we investigate the capabilities of existing semantic embedding APIs on domain generalization and multilingual retrieval. For this purpose, we evaluate these services on two standard benchmarks, BEIR and MIRACL. We find that re-ranking BM25 results using the APIs is a budget-friendly approach and is most effective in English, in contrast to the standard practice of employing them as first-stage retrievers. For non-English retrieval, re-ranking still improves the results, but a hybrid model with BM25 works best, albeit at a higher cost. We hope our work lays the groundwork for evaluating semantic embedding APIs that are critical in search and more broadly, for information access.

The advent of multilingual language models has generated a resurgence of interest in cross-lingual information retrieval (CLIR), which is the task of searching documents in one language with queries from another. However, the rapid pace of progress has led to a confusing panoply of methods and reproducibility has lagged behind the state of the art. In this context, our work makes two important contributions: First, we provide a conceptual framework for organizing different approaches to cross-lingual retrieval using multi-stage architectures for mono-lingual retrieval as a scaffold. Second, we implement simple yet effective reproducible baselines in the Anserini and Pyserini IR toolkits for test collections from the TREC 2022 NeuCLIR Track, in Persian, Russian, and Chinese. Our efforts are built on a collaboration of the two teams that submitted the most effective runs to the TREC evaluation. These contributions provide a firm foundation for future advances.