Stuck playing Support in 'Overwatch 2'? We've got tips.

Washington Post - Technology News 

A whole bunch of factors have coalesced into a perfect storm of terribleness for support players. The competitive ladder is a hot mess. The rank reset resulted in a Wild West situation, with Grandmaster players placed alongside Golds. Support players are being shuffled into games with huge rank disparities -- possibly because there aren't enough supports queuing, leaving the matchmaking algorithm to cobble together whatever matches it can. On top of that, the loss of a second tank in the move from a 6v6 to a 5v5 format means it's much easier for opponents to dive on an enemy or punish a sloppy play.