Employees want ChatGPT at work. Bosses worry they'll spill secrets.

Generative AI tools such as OpenAI's ChatGPT have been heralded as pivotal for the world of work, with the potential to increase employees' productivity by automating tedious tasks and sparking creative solutions to challenging problems. But as the technology is being integrated into human-resources platforms and other workplace tools, it is creating a formidable challenge for corporate America. Big companies such as Apple, Spotify, Verizon and Samsung have banned or restricted how employees can use generative AI tools on the job, citing concerns that the technology might put sensitive company and customer information in jeopardy.