Executives of the Year: Bill Pappas

Follow this author to personalize your feed and get instant alerts. Follow Go to your personalized feed WHY FOLLOW? Smart Alerts: Get notified about major news as it happens. After overseeing 150-year-old insurance giant MetLife's multi-year, $3.2 billion modernization initiative, Bill Pappas turned his focus to AI. In two years, the effort has moved the numbers that matter: faster claims adjudication, lower expenses, better customer experience. "AI is not technology-led; it's CEO-led," Pappas says.