Executives of the Year: Hari Gopalkrishnan

Follow this author to personalize your feed and get instant alerts. Follow Go to your personalized feed WHY FOLLOW? Smart Alerts: Get notified about major news as it happens. Bank of America chief technology and information officer Hari Gopalkrishnan can easily list the benefits that the banking giant has seen from rolling out AI: its virtual assistant, Erica, has answered billions of customer questions. Fraud losses are down significantly.