They fell in love with AI bots. A software update broke their hearts.

Companionship bots, including those created on Replika, are designed to foster humanlike connections, using artificial intelligence software to make people feel seen and needed. A host of users report developing intimate relationships with chatbots -- connections verging on human love -- and turning to the bots for emotional support, companionship and even sexual gratification. As the pandemic isolated Americans, interest in Replika surged. Amid spiking rates of loneliness that some public health officials call an epidemic, many say their bonds with the bots ushered profound changes into their lives, helping them to overcome alcoholism, depression and anxiety.