Yelp will use AI to help restaurants answer calls and make phone reservations

Yelp has announced new AI-powered call answering features for restaurants and services as part of its Spring Product Release. With the service, currently under development, the company hopes that "businesses never have to miss a call again." "In this next step of our product transformation, we're continuing to harness AI to unlock the potential of Yelp's rich data in ways that build trust and simplify decision-making -- whether users are hiring a pro or booking a reservation," Yelp's chief product officer, Craig Saldanha, said in a statement. "By grounding our AI in real consumer behavior and business data, we're creating intuitive, transparent features that improve the experience for everyone on Yelp." The AI-powered system "will be fully integrated into Yelp's platform with customizable features and the ability to answer general questions, filter spam, transfer calls when needed, and capture messages."