Bozeman Startup Quiq Brings Messaging To Customer Service And Support At Office Depot, Overstock

Things have been looking up for customers of Office Depot since last year, when the commercial-messaging startup, Quiq, came to their rescue, Quiq's founder and CEO, Mike Myer, tells me. Where they used to have to call or fill out an online inquiry form or send an email for an eventual, hoped-for answer, today a customer looking to find out whether a product is in stock at a particular Office Depot location or needing the status of an existing order can send a text and have it answered by a helpful Office Depot employee almost immediately. Skiers in Jackson Hole are in luck as well, says Myer, who spoke to me from Quiq's offices, which are located in the improbably booming tech hub of Bozeman, MT. All that's needed is to text the resort for an immediate and up-to-the-minute response. For the Jackson Hole Mountain Resort Company, whose entire customer base is a certifiably mobile-only whenever they're on or headed toward the slopes, this makes a lot more sense, Myer tells me, than a desktop- and email-based support approach.