Evolving to a more equitable AI

The pandemic that has raged across the globe over the past year has shone a cold, hard light on many things--the varied levels of preparedness to respond; collective attitudes toward health, technology, and science; and vast financial and social inequities. As the world continues to navigate the covid-19 health crisis, and some places even begin a gradual return to work, school, travel, and recreation, it's critical to resolve the competing priorities of protecting the public's health equitably while ensuring privacy. The extended crisis has led to rapid change in work and social behavior, as well as an increased reliance on technology. The expanded and rapid adoption of artificial intelligence (AI) demonstrates how adaptive technologies are prone to intersect with humans and social institutions in potentially risky or inequitable ways. "Our relationship with technology as a whole will have shifted dramatically post-pandemic," says Yoav Schlesinger, principal of the ethical AI practice at Salesforce.