AI Comes to Car Repair, and Body Shop Owners Aren't Happy

McNee is the president of Ultimate Collision Repair, an auto repair shop in Edison, New Jersey. From his perspective, appraisers and claims adjusters, paid by insurance companies, generally want to pay less for repairs than he thinks his shop deserves. Since Covid-19 swept the globe last year, McNee sees far fewer appraisers. Instead, insurers are deploying technology, including photo-based estimates and artificial intelligence. McNee kind of misses his old adversaries.