CIOs Turn to Machine Learning for Business Growth - Datamation

ServiceNow uncovered more evidence that machine learning and other artificial intelligence (AI) technologies can help businesses run a tighter and potentially more profitable ship. The company's recent survey (PDF) of 500 CIOs from 11 countries, conducted by Oxford Economics, revealed that more than half (52 percent) of enterprises are using machine learning software to automate complex decision making after having already used the technology to automate routine tasks. A large majority (87 percent) expect to derive value out of those decisions. Sixty-nine percent believe that machine learning systems can make decisions that are more accurate than humans. "We see three kinds of processes as targets for machine learning--anything requiring rating, ranking or forecasting," said Chris Bedi, CIO at ServiceNow, in a statement.