Technology, Work, and the Organization: The Impact of Expert Systems

This article examines the near-term impact of expert system technology on work and the organization. From this analysis, a framework is constructed for viewing the impact of these technologies -- and technologies in general -- as a function of the technology itself; market realities; and personal, organizational, and societal values and policy choices. Two scenarios are proposed with respect to the application of this framework to expert systems. The second scenario posits that expert system diffusion will be pulled by, and will be a contributing factor toward, the evolution of the lean, flexible, knowledge-intensive, postindustrial organization.