A Google-powered chatbot is handling GM's non-emergency OnStar calls

General Motors is taking Google's AI chatbot on the road. The automaker announced today that it's using Google Cloud's Dialogflow to automate some non-emergency OnStar features like navigation and call routing. Crucially, the automaker claims the bot can pinpoint keywords indicating an emergency situation and "quickly route the call" to trained humans when needed. GM says the system frees up OnStar Advisors to spend more time with customers requiring a live human. According to GM, the OnStar Interactive Virtual Assistant (IVA) has used Google Cloud's Dialogflow under the hood since IVA's 2022 launch.