A Leader's Guide to Redesigning Work in the Era of Cognitive Technologies

In this approach, technology is used to perform a job that used to be the primary activity of a person. Examples: replacing bank tellers with automated teller machines or call center workers with interactive voice response systems. This approach involves atomizing, or breaking up, a job into pieces, and automating as much as possible, leaving humans to do the non-automatable pieces and possibly supervise the automation. The transition of artisans to assembly line workers is an example of this. Relying on machine language translation and leaving professionals to "clean up" the results is another.