Measuring up: robotic process automation versus real-time decision-making Access AI

With pressure constantly on profit margins, organisations need to strike a balance between improving cost efficiencies and customer satisfaction. This has led to a growing interest in the rapidly advancing area of robots to create a virtual workforce; transforming business processes by automating manual, rules-based, back-office administrative processes. This also has benefits for future workers – there's now a strong argument for reducing workers' pension age as a result of boosting UK productivity through artificial intelligence (AI). The re-engineering of processes through automation, known as robotic process automation (RPA), is being applied to a wide range of industries to improve speed, quality and consistency of service delivery. There's no question that RPA technology provides a number of straightforward and powerful business benefits.