AIOps Platforms - Andrew Lerner

AIOps is an emerging technology and addresses something I'm a big fan of – improving IT Operations. Roughly three years ago, it was looking like we were going to see many enterprise IT operations leaders put themselves in the precarious role of "the cobbler's children" by forgoing investment in Artificial Intelligence (AI) to help them do their work better, faster, and cheaper. We were hearing from many IT ops leaders building incredibly sophisticated Big Data and Advanced Analytics systems for business stakeholders, but were themselves using rudimentary, reactive red/yellow/green lights and manual steps to help run the infrastructure required to keep those same systems up and running. Now I wouldn't say everything has changed since that time, but a lot has, and for the better. Since then, we have seen a number of exciting developments including a rapid shift in the acceptance of and interest in applying a broad spectrum of Artificial Intelligence (AI) capabilities to enterprise IT operations management challenges. As a result, We introduced the concept of AIOps (originally called Algorithmic IT Operations, now Artificial Intelligence for IT Operations) as a means to describe growing interest and investment in these technologies.