'Pretty Crazy' Token Usage Is Testing Bosses' Bet on AI

'Pretty Crazy' Token Usage Is Testing Bosses' Bet on AI A Silicon Valley software maker and an ecommerce company reveal to WIRED how they are navigating the emerging challenge of "tokenomics." At the software company 8x8, employees are using Anthropic's Claude to draft emails, analyze customer feedback, and write code, but so far, their growing reliance on the artificial intelligence chatbot hasn't troubled the finance team. While other Silicon Valley companies, such as Meta, Uber, and Salesforce, have publicly expressed concerns about the growing cost of generative AI tools and have begun introducing usage caps in some cases, 8x8 says it finds itself in the black. Over the past 18 months, the company estimates it has saved about $5 million in annual costs by canceling subscriptions to dozens of software and educational tools it deemed unnecessary in part because Claude could provide similar capabilities. So far, 8x8's annualized bill for Claude is "well below" that figure, says Joel Neeb, the company's chief transformation and business operations officer.