McDonald's is testing voice recognition software in Chicago for drive-thru orders

Customers using the drive-thru at 10 McDonald's locations in Chicago are not ordering burgers and fries with human employees, but machines using artificial intelligence. The fast-food chain is testing voice recognition software at select locations that has shown to be 85 percent accurate – but 20 percent of orders need human intervention, CNBC reports. CEO Chris Kempczinski made the announcement Wednesday, but also explained that the software may not roll out to all of the fast-food chain's 14,000 locations. 'Now there's a big leap from going to 10 restaurants in Chicago to 14,000 restaurants across the U.S., with an infinite number of promo permutations, menu permutations, dialect permutations, weather -- and on and on and on,' Kempczinski said, per CNBC. The technology, according to McDonald's, aims to shorten the wait at the drive-thru by a yet to-be determined amount of time.