Lean, mean, customer engagement machines Access AI

Facebook recently caused a bit of a commotion as rumours circulated that it had to shut down two of its chatbots after they started talking gibberish to each other, as if inventing and learning a new language or a secretive way to communicate. Mark Zuckerberg and Elon Musk have also publicly wrangled over the future of Artificial Intelligence (AI) and machine learning, while the Western tabloid media continues to try to generate mass panic about robots pinching our jobs. Sadly, the "Facebots" in question were in fact using verbal shorthand to better compute tasks. They weren't planning to take over the world (just yet, anyway!) but finding a more efficient route to task completion. Let's have less of the doom-mongering, more about the opportunities that AI, machine learning and automation can offer us in the real future of work.