IBM Watson offers tech support that never sleeps

If your company uses IBM's helpdesk services, don't be surprised if you find yourself talking to Watson next time you contact the IT department. IBM has added a Watson-powered concierge-like service to its helpdesk, and it can quickly solve your IT issues around the clock, wherever you are in the world and whatever device you're using. Unlike automated bots, you can talk to Watson about your issues like you're talking to another person. It can then customize its responses -- for instance, it can use layman's terms if you're not that tech-savvy or use jargons if you are. It'll solve your problem on the spot if it's something simple like adding storage to an email account, resetting a password or ordering a new company phone or computer. If it's not trained to handle your problem, it'll hand you over to a human IT personnel.