The Evolution of IT Operations Analytics – Trace3

IT Operations Analytics (ITOA) is the practice of utilizing data science principles to perform pattern discovery, correlation, anomaly detection, and root cause analysis against data collected from underlying infrastructure and applications. To fully appreciate the value proposition of ITOA, you must go back in time to witness the transformation and evolution of Operations. In the beginning, there was chaos. Organizations used best effort to guarantee services were available for consumers. However, the lack of visibility into how these services were operating increased operational cost and risk often resulting in poor customer satisfaction.