12 Tech Experts Share Their Predictions For Chat App Technology

From instant messaging platforms to AI-powered chatbots, chat apps have taken over the business world. This technology is used both internally for in-office and client communication and externally for customer service and sales automation. Now that chat apps have become ubiquitous, it's only a matter of time before we see new features, use cases and iterations of the software. We asked a panel of 12 Forbes Technology Council members what they believe the next phase of chat app technology will be. Here's what they had to say.