Anexinet Enhances Listenlogic With Artificial Intelligence and Ensemble Machine Learning Capabilities

Anexinet Corporation, a leading provider of digital business solutions, announced the release of ListenLogic 3.0. ListenLogic 3.0 has been upgraded with over 20 new enhancements to more efficiently gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights. Significant improvements include new artificial intelligence (AI) and ensemble machine learning methods, self-service filtering language and classification engine as well as advanced natural language processing (NLP) that quickly analyzes unstructured data with precise accuracy. ListenLogic automatically brings meaning to omnichannel customer feedback data by identifying patterns and trends which are often obscured by the immense amount of unstructured information spread across multiple systems. "Modern omnichannel insights frame how organizations transform themselves by listening to every customer interaction. Anexinet brings the experience and solutions that ensure omnichannel insights grow sales, reduce customer churn, ensure compliance and drive contact center efficiency," said Mark Langsfeld, VP of Analytics Solutions at Anexinet.