Bridging the gap between user expectations and AI capabilities: Introducing the AI-DEC design tool

Today, AI systems are increasingly integrated into everyday workplaces. However, as AI systems become more prevalent in everyday workplaces, their integration has not always been as smooth or successful as anticipated. A significant reason for this is the gap between user (worker) expectations and the actual capabilities of AI systems. This gap often leads to user dissatisfaction and poor adoption rates, highlighting the need for better design approaches to align user needs with AI functionalities. To address these design challenges, it's crucial to understand dual perspectives: both the user's and the AI system's point of view. From the user's viewpoint, designers need to comprehend their information and interaction needs, routines, and skills.