How security became more important than convenience

According to IBM Security's new "Future of Identity Study," users of both mobile and desktop are wide awake to what's happening with each new high profile breach, and it's made them change their priorities. Strong security and privacy are now at the forefront of the average user's concerns, especially when it comes to banking, financial, online marketplaces, and their email accounts. That's a sharp contrast to research from Gartner in 2008, which also surveyed 4,000 people and found that most consumers didn't want to change the way they did passwords or security, and were highly resistant to using password managers or adopting additional security measures around log-ins. "Despite widespread security concerns," Gartner concluded ten years ago, "consumers continue to rely on service providers to protect their safety and persist in using unsafe password management practices, preferring to maintain the status quo rather than exploring new security methods." IBM's 2018 report surveyed nearly 4,000 adults from around the world. Most respondents were in the US.