User-Involved Preference Elicitation for Product Search and Recommender Systems

We address user system interaction issues in product search and recommender systems: how to help users select the most preferential item from a large collection of alternatives. As such systems must crucially rely on an accurate and complete model of user preferences, the acquisition of this model becomes the central subject of our paper. Many tools used today do not satisfactorily assist users to establish this model because they do not adequately focus on fundamental decision objectives, help them reveal hidden preferences, revise conflicting preferences, or explicitly reason about tradeoffs. In this article, we provide some analyses of common areas of design pitfalls and derive a set of design guidelines that assist the user in avoiding these problems in three important areas: user preference elicitation, preference revision, and explanation interfaces.