Winter 2021: Innovative Applications of AI

Today, most of the large-scale conversational AI agents such as Alexa, Siri, or Google Assistant are built using manually annotated data to train the different components of the system including automatic speech recognition (ASR), natural language understanding (NLU), and entity resolution (ER). Typically, the accuracy of the machine learning models in these components are improved by manually transcribing and annotating data. As the scope of these systems increase to cover more scenarios and domains, manual annotation to improve the accuracy of these components becomes prohibitively costly and time con-suming. In this paper, we propose a system that leverages customer/system interaction feedback signals to automate learning without any manual annotation. Users of these systems tend to modify a previous query in hopes of fixing an error in the previous turn to get the right results.