Recommender Systems in Commercial Use
Aldrich, Susan E. (Patricia Seybold Group)
Marketers evaluate recommender systems not on its algorithms but on how well the vendor's expertise and interfaces will support achieving business goals. Driven by a business model that pays based on recommendation success, vendors guide clients through continuous optimization of recommendations. While recommender technology is mature, the solutions and market are still young. As a result, solutions are not fully integrated with other business systems and technology platforms.