Lending Interaction Wings to Recommender Systems with Conversational Agents

An intelligent conversational agent (a.k.a., chat-bot) could embrace conversational technologies to obtain user preferences online, to overcome inherent limitations of recommender systems trained over the offline historical user behaviors. In this paper, we propose CORE, a new offline-training and online-checking framework to plug a COnversational agent into REcommender systems. Unlike most prior conversational recommendation approaches that systemically combine conversational and recommender parts through a reinforcement learning framework, CORE bridges the conversational agent and recommender system through a unified uncertainty minimization framework, which can be easily applied to any existing recommendation approach. Concretely, CORE treats a recommender system as an offline estimator to produce an estimated relevance score for each item, while CORE regards a conversational agent as an online checker that checks these estimated scores in each online session. We define uncertainty as the sum of unchecked relevance scores.