Uncalibrated Models Can Improve Human-AI Collaboration

In many practical applications of AI, an AI model is used as a decision aid for human users. The AI provides advice that a human (sometimes) incorporates into their decision-making process. The AI advice is often presented with some measure of "confidence" that the human can use to calibrate how much they depend on or trust the advice. In this paper, we present an initial exploration that suggests showing AI models as more confident than they actually are, even when the original AI is well-calibrated, can improve human-AI performance (measured as the accuracy and confidence of the human's final prediction after seeing the AI advice). We first train a model to predict human incorporation of AI advice using data from thousands of human-AI interactions.